Shipping policy
Shipping Policy
All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Pre-Orders
Items marked as pre-order may take up to 30 days to be shipped. If your order includes both in-stock and pre-order items, the entire order will be shipped together once all items are ready.
Shipping times may vary depending on your location, but estimated delivery times are as follows:
- Australia: 2–7 business days
- International: 5–14 business days
Please note that these timeframes are estimates and may be affected by carrier delays, customs processing, or peak periods.
Order Processing
Orders are only processed on business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed the next business day.
Shipping Costs
Standard shipping costs are free. Express shipping costs are calculated at checkout based on your location and selected shipping method.
Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Customs & Duties
For international orders, customs fees, duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.
Lost or Delayed Packages
Once your order has been shipped, we are not responsible for delays caused by the shipping carrier. However, if your package is significantly delayed or appears lost, please contact us at support@ktari.store and we will assist where possible.
Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Delivered but Not Received
If tracking shows your order has been delivered but you have not received it, please contact the shipping carrier directly. We are not responsible for stolen or missing packages once marked as delivered.